Skype Your Connection Is Too Weak Mac Site Answers.microsoft.com

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May 02, 2017 This creates a new connection to your Internet service provider (ISP). When you do this, everyone who's connected to your home Wi‑Fi network will be temporarily disconnected. If your Wi‑Fi network uses Media Access Control (MAC) address filtering, add the MAC address for your phone to the access list on your router before connecting.

This article is for Skype for Business users using Microsoft as their audio conferencing provider. It does not apply to customers who are using a third-party audio conferencing provider (ACP).

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Troubleshooting and known issues

  • May 23, 2018 When you use Speedify with Skype, you are not only getting a faster, more reliable connection for video chats, you also get the peace of mind knowing that your data is safe and secure. That’s because Speedify is much more than just a connection bonding app.
  • 'Your connection is too weak, please try again later' - only to specific countries? I have been trying to make a call to a landline in France, and consistently get the 'Connection too weak' message. However, when I make a call to Switzerland, I have no problem.

Audio Conferencing that uses Microsoft as the audio conferencing provider has current issues that are being tracked and actively investigated and will be potentially resolved when the feature is updated in future releases of Office 365.

For now, use this as a reference when you are troubleshooting potential issues with getting Audio Conferencing set up and working for the people using Skype for Business in your organization.

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IssueBehavior/SymptomsKnown workaroundDiscovery date
Entry and exit notifications are turned on when a meeting starts, but they're turned off shortly after the meeting starts.
By default, entry and exit notifications are disabled for meetings where participants join from both Skype for Business apps and when they dial in. You can enable the announcements in the Skype Meeting Options in the Skype for Business app. For a meeting where all participants dial in and join a meeting, entry and exit notifications are enabled by default as the participant roster isn't available to any participant. When a meeting has started with only participants calling in, the entry and exit notifications will be turned on, but when a participant joins using a Skype for Business app, the notifications will be turned off. When turned off, the notifications can be enabled back using Skype Meeting Options in the Skype for Business app.
No workaround.
8/30/2017
If a user is provisioned the first time by being assigned an E5 license, it might be possible for the Audio Conferencing welcome email to not be delivered to the user if the mailbox isn't enabled.
If this happens, you can always resend the audio conferencing information of the user using Audio conferencing in the Skype for Business admin center or using PowerShell. See Enable or disable sending emails when Audio Conferencing settings change.
Note: In order to resend the audio conferencing PIN to the user, the PIN has to be reset. This can also be done by using Audio conferencing in the Skype for Business admin center or by using PowerShell.
No workaround.
8/30/2017
Audio conferencing calls could take up to 24 hours to show in the usage reports.
We're looking forward to making improvements on this area in future service updates.
No workaround.
8/30/2017
When a caller dials in to a conference bridge after the meeting has been locked by a Skype for Business user, there isn't a notification in the Skype for Business app stating that the user is waiting in the lobby.
This is currently by design, but we've taken the feedback in regard to supporting this capability in future service updates.
No workaround.
8/30/2017
A Skype for Business Server (on-prem) user assigned the Audio Conferencing license prior to March 1, 2019, might not see the dial in coordinates in their meeting invites.
Provisioning Skype for Business Server users for Teams Audio Conferencing was not supported until that date. It is now supported and is a component of Meetings First. The user must have a Teams license.
The provisioning pipeline needs to be reactivated. Remove the user’s Audio Conferencing license, wait for a couple hours, and reassign the license.
3/1/2019

Related topics

Earlier this month Microsoft announced a new program for Skype users, allowing them to migrate their Skype accounts to Microsoft accounts and/or link them to existing Microsoft accounts.

Here’s why you should link your Microsoft and Skype accounts to further secure them. For a while, reports have been coming in indicating that Microsoft’s Skype accounts have been hacked, with users of Skype receiving spam messages from their Skype contacts, indicating a possible breach in Skype’s security.

While Microsoft has updated Skype’s back-end to link it with their more secure Microsoft account database, this isn’t readily apparent to users of either service for some reason, as the firm hasn’t had any public communications via way of notification informing users of this change.

Here’s how you can do it:

  1. Go to account.microsoft.com
  2. Login to your Skype account by using your Skype specific username and password. Even if you’re already linked your account to Skype previously, you’ll still need to use your Skype details. If you’re logged into your Microsoft account, you should log out and re-sign in using your Skype details and not your Microsoft one.
  3. Once that is done, you will be asked to sign in to your Microsoft account. Should you have multiple Microsoft accounts, choose the one that you would be using. For this tutorial, I’m using a dummy Skype and Microsoft account to demonstrate the process.
  4. Click Next to Update your Skype account with your pre-existing Microsoft account-linking them.
  5. You will be asked to enter your password, once this is done, you will be able to use your Microsoft account password -and only that – to sign into Skype.
  6. If you have another Skype account which is already tangentially connected to that Microsoft account, you will be warned that this link will be terminated
  7. Upon a successful login, Microsoft will alert you that you now have a single password for both Skype and other Microsoft services.

Get started and secure your Microsoft account now!

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