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Help and support for the Microsoft Microsoft Teams app on PC, Mac, and mobile. Find how-to articles, watch video tutorials, and get the most out of your Office 365 subscription. Microsoft Teams; In this article. You can use activity reports in the Microsoft 365 admin center to see how users in your organization are using Microsoft Teams. For example, if some don’t use Microsoft Teams yet, they might not know how to get started or understand how they can use Teams to be more productive and collaborative. Quick Tip: If you ever want a quick way to check on all your unread channel notifications, just type /unread in the command bar at the top of Teams! Teams Activity. Within the Teams app itself, the Activity Feed is the best one-stop shop area to go to keep track of all your important news, including your recent likes, @mentions, replies, and more. If you don't want any emails, just make sure all activity types are set otherwise. Use the dropdown menus to stop email notifications. Keep notifications in the app. Select Only show in feed. This means all notifications will be sent to your activity feed, which you can find at the top left corner of Teams. The Microsoft 365 Roadmap lists updates that are currently planned for applicable subscribers. Check here for more information on the status of new features and updates. I am Following a Teams Channel and whilst new posts and replies shown in my Activity feed, emails sent to that Channel do not appear in the Activity feed. Therefore, I get no UI feedback whatsoever that something new has happened on that channel for emails, and I don't bother looking at it, i.e.

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You can use activity reports in the Microsoft 365 admin center to see how users in your organization are using Microsoft Teams. For example, if some don’t use Microsoft Teams yet, they might not know how to get started or understand how they can use Teams to be more productive and collaborative. Your organization can use the activity reports to decide where to prioritize training and communication efforts.

How to view the Teams reports in the Reports dashboard

In the Microsoft 365 admin center, select Reports > Usage.
On the Usage page, choose Select a report, and then under Microsoft Teams in the list of reports, choose the report you want to view.

Teams activity reports that are available

There are currently two activity reports you can view:

Microsoft Teams user activity report

The Teams user activity report gives you a view of the most common activities that your users perform in Teams. This includes how many people engage in a chat in a channel, how many communicate via private chat message, and how many participate in calls or meetings. You can see this information for your whole organization, as well as for each individual user.

Interpret the Microsoft Teams user activity report

You can get a view into Teams user activity by looking at the Activity and Users charts.

Callout	Description
1	The Teams user activity report can be viewed for trends over the last 7 days, 30 days, 90 days, or 180 days. However, if you click into a particular time range in the report, the table (7) will show data for 30 days, up to the date (2) for when the report was generated.
2	Each report has a date for when this report was generated. The reports usually reflect a 24 to 48 hour latency from time of activity.
3	The Activity view shows you the number of Microsoft Teams activities by activity type. The activity types are number of team chat messages, private chat messages, calls, and meetings.
4	The Users view shows you the number of users by activity type. The activity types are number of team chat messages, private chat messages, calls, and meetings.
5	The X axis on the charts is the selected date range for the specific report. On the Activity chart, the Y axis is the count of the specified activity. On the Users chart, the Y axis is the number of users participating in teams chats, private chats, calls, or meetings.
6	You can filter the series you see on the chart by clicking on an item in the legend. For example, on the Activity chart, click or tap Channel messages, Chat messages, Calls, or Meetings to see only the info related to each one. Changing this selection doesn’t change the information in the grid table.
7	The list of active teams across the widest (180-day) reporting time frame. The activity count will vary according to the date selection. To see the following information the table, make sure you add the columns to the table. Username is the email address of the user. You can display the actual email address or make this field anonymous. Last Activity Date (UTC) refers to the last date that the user participated in a Microsoft Teams activity. Channel messages is the number of unique messages that the user posted in a team chat during the specified time period. Chat messages is the number of unique messages that the user posted in a private chat during the specified time period. Calls is the number of calls that the user participated in during the specified time period. Meetings is the number of online meetings that the user participated in during the specified time period. Other activity is the number of other team activities by the user some of which include, and not limited to: liking messages, apps, working on files, searching, following teams and channel and favoriting them. Deleted indicates if the team is deleted. If the team is deleted, but had activity in the reporting period, it will show up in the grid with deleted set to true. Deleted date is the date that the user was deleted. Product assigned is the list of products that are assigned to the user. If your organization's policies prevents you from viewing reports where user information is identifiable, you can change the privacy setting for all these reports. Check out the How do I hide user level details? section in the Activity Reports in the Microsoft 365 Admin Center Preview.
8	Click or tap Columns to add or remove columns in the table.
9	Click or tap Export to export report data to an Excel .csv file. This exports data of all users and enables you to do simple sorting and filtering for further analysis. If you have less than 2,000 users, you can sort and filter within the table in the report itself. If you have more than 2,000 users, you will have to export the data to filter and sort the report.

Microsoft Teams device usage report

The Teams device usage report provides you with information about how your users connect to Teams, including mobile apps. The report helps you understand which devices are popular in your organization and how many users work on the go.

Interpret the Microsoft Teams device usage report

You can get a view into Teams device usage by looking at the Users and Distribution charts.

Callout	Description
1	The Teams device report can be viewed for trends over the last 7 days, 30 days, 90 days, or 180 days. However, if you click into a particular time range in the report, the table (7) will show data for 30 days, up to the date (2) for when the report was generated.
2	Each report has a date for when this report was generated. The reports usually reflect a 24 to 48 hour latency from time of activity.
3	The Users view shows you the number of daily users by device type.
4	The Distribution view shows you the number of users by device over the selected time period.
5	On the Users chart, the X axis is the selected date range for the report and the Y axis is the number of users by device type. On the Distribution chart, the X axis shows the different devices used to connect to Teams and the Y axis is the number of users using the device.
6	You can filter the series you see on the chart by clicking on an item in the legend. For example, on the Distribution chart, click or tap Windows, Mac, Linux, Web, iOS, or Android to see only the info related to each one. Changing this selection doesn’t change the information in the grid table.
7	The list of active teams across the widest (180-day) reporting time frame. The activity count will vary according to the date selection. To see the following information in the table, make sure you add the columns to the table. Username is the email address of the user. You can display the actual email address or make this field anonymous. Last Activity Date (UTC) refers to the last date that the user participated in a Teams activity. Deleted indicates if the team is deleted. If the team is deleted, but had activity in the reporting period, it will show up in the grid with deleted set to true. Deleted date is the date that the user was deleted. Windows is selected if the user was active in the Teams desktop client on a Windows-based computer. Mac is selected if the user was active in the Teams desktop client on a macOS computer. Linux is selected if the user was active in the Teams desktop client on a Linux computer. Web is selected if the user was active on the Teams web client. iOS is selected if the user was active on the Teams mobile client for iOS. Android phone is selected if the user was active on the Teams mobile client for Android. If your organization's policies prevents you from viewing reports where user information is identifiable, you can change the privacy setting for all these reports. Check out the How do I hide user level details? section in the Activity Reports in the Microsoft 365 Admin Center Preview.
8	Click or tap Columns to add or remove columns in the table.
9	Click or tap Export to export report data to an Excel .csv file. This exports data of all users and enables you to do simple sorting and filtering for further analysis. If you have less than 2,000 users, you can sort and filter within the table in the report itself. If you have more than 2,000 users, you will have to export the data to filter and sort the report.

Who can access the Teams activity reports

The activity reports can be accessed by users that are assigned:

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Office 365 global admin role
Product-specific admin role (Exchange, Skype for Business, or SharePoint)
Reports reader role

Reports reader role

You can assign the Reports reader role to non-IT staff who you want to have access to these reports. By assigning this role to training managers or business stakeholders, you can make sure that they have access to the insights that are helpful to drive and track adoption of Teams.

Other information on the Reports dashboard

At-a-glance activity widget

The Reports dashboard includes the usage data from Teams in the at-a-glance activity widget, which gives you a cross-product view of how users communicate and collaborate using the other various services in Office 365.

Teams activity card

The Teams activity card on the Reports dashboard gives you an overview of the activity in Teams, including the number of active users, so that you can quickly understand how many users are using the service. Clicking the activity card on the dashboard takes you to the Teams user activity report.

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Important

The code samples in this section are based on 4.6 and later versions of the Bot Framework SDK. If you're looking for documentation for earlier versions, see the Bots - v3 SDK section in the Resources folder of the documentation.

A conversation is a series of messages sent between your bot and one or more users. There are three kinds of conversations (also called scopes) in Teams:

teams Also called channel conversations, visible to all members of the channel.
personal Conversations between bots and a single user.
groupChat Chat between a bot and two or more users. Also enables your bot in meeting chats.

A bot behaves slightly differently depending on what kind of conversation it is involved in:

Bots in channel and group chat conversations require the user to @ mention the bot to invoke it in a channel.
Bots in a one-to-one conversation do not require an @ mention. All messages sent by the user will be routed to your bot.

To enable your bot in a particular scope, add that scope to your app manifest.

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Activities

Each message is an Activity object of type messageType: message. When a user sends a message, Teams posts the message to your bot; specifically, it sends a JSON object to your bot's messaging endpoint. Your bot examines the message to determine its type and responds accordingly.

Basic conversation is handled through the Bot Framework Connector, a single REST API to enable your bot to communicate with Teams and other channels. The Bot Builder SDK provides easy access to this API, additional functionality to manage conversation flow and state, and simple ways to incorporate cognitive services such as natural language processing (NLP).

Receive a message

To receive a text message, use the Text property of the Activity object. In the bot's activity handler, use the turn context object's Activity to read a single message request.

The code below shows an example.

Send a message

To send a text message, specify the string you want to send as the activity. In the bot's activity handlers, use the turn context object's SendActivityAsync method to send a single message response. You can also use the object's SendActivitiesAsync method to send multiple responses at once. The code below shows an example of sending a message when someone is added to a conversation

Teams channel data

The channelData object contains Teams-specific information and is the definitive source for team and channel IDs. You may need to cache and use these ids as keys for local storage. The TeamsActivityHandler in the SDK will typically pull out important information from the channelData object to make it more easily accessible, however you can always access the original information from the turnContext object.

The channelData object is not included in messages in personal conversations since these take place outside of any channel.

A typical channelData object in an activity sent to your bot contains the following information:

eventType Teams event type; passed only in cases of channel modification events
tenant.id Azure Active Directory tenant ID; passed in all contexts
team Passed only in channel contexts, not in personal chat.
- id GUID for the channel
- name Name of the team; passed only in cases of team rename events
channel Passed only in channel contexts when the bot is mentioned or for events in channels in teams where the bot has been added
- id GUID for the channel
- name Channel name; passed only in cases of channel modification events.
channelData.teamsTeamId Deprecated. This property is included only for backwards compatibility.
channelData.teamsChannelId Deprecated. This property is included only for backwards compatibility.

Example channelData object (channelCreated event)

Message content

Your bot can send rich text, pictures, and cards. Users can send rich text and pictures to your bot.

Format	From user to bot	From bot to user	Notes
Rich text	✔	✔
Pictures	✔	✔	Maximum 1024×1024 and 1 MB in PNG, JPEG, or GIF format; animated GIF are not supported
Cards	✖	✔	See the Teams Card Reference for supported cards
Emojis	✖	✔	Teams currently supports emojis via UTF-16 (such as U+1F600 for grinning face)

Adding notifications to your message

Notifications alert users about new tasks, mentions and comments related to what they are working on, or need to look at by inserting a notice into their Activity Feed. You can set notifications to trigger from your bot message by setting the TeamsChannelData objects Notification.Alert property to true. Whether or not a notification is raised will ultimately depend on the individual user's Teams settings and you cannot programmatically override these settings. The type of notification will be either a banner or both a banner and an email.

Picture messages